The Division · CBM Agency
Eleven operatives. One Division.
CBM Agency builds and runs the call engine with a Division: a founder who wrote the playbook and eleven AI operatives who run it around the clock, each with one role, organized under three Heads. Meet the founder, and the operatives who answer to her.
THE DIVISION.
01The founder
The founder in command.
The three Heads report to Meshia, who built CBM and signs off on every strategy the Division runs.
Founder · CBM Agency
Meshia
Founder and Head of the Division
CBM Agency · Miami · Caribbean · U.S.
Meshia came up through enterprise sales, where she went on to train and mentor other salespeople. She built CBM Agency on what she learned there: the business that gets the call wins. Toronto-raised with Caribbean roots and based in Miami, she runs the Division for service businesses from South Florida to the islands.
- Enterprise salesTrained and mentored sales teams
- $400K+For a jeweler in under 90 days
- $40,000Wire after AI search named a client
- Founder-ledEvery client strategy signed off by her
02The Division
Three Heads. No gaps.
Each Head owns a discipline, and every operative reports to one of them, the way a Division runs: Techs build, Cleaners clean up, Guardians protect, Field Operatives go get the calls, and one works off-book.
Head · OperationsAgent Sloane
● On dutyHead of Operations
Runs the engine day to day: delivery, timelines and every client's standing orders.
Reports to Sloane
Answers every call and text, qualifies the lead and books it. She never clocks out.
Watches reviews, rankings and mentions around the clock and raises the flag first.
Head · TechAgent Kade
● On dutyHead Tech
Builds and maintains everything clients touch: sites, tracking, pipelines and reports.
Reports to Kade
Site speed, structured data and conversion paths, kept fast and measured.
Finds and fixes duplicate listings, wrong hours and broken citations across the web.
Answers bad reviews fast and resolves what can be resolved, in the owner's voice.
Head · FieldAgent Vega
● On dutyHead of Field
Owns growth in the field: search, maps, AI answers and paid demand.
Reports to Vega
Moves clients up the map and into ChatGPT, Gemini and Perplexity answers.
Runs Google, Local Services and Meta ads and judges them by booked calls.
Works outside the daily queue, tracking what competitors launch, spend and change.
03The doctrine
The doctrine they run on.
Anyone can rent the same software. What matters is what the operatives were taught. Ours follow the CBM Doctrine: one playbook for each craft, set by our founder and corrected as the market moves.
CBM Doctrine
Who gets the call.
The standard every operative works to: be found first, look like the obvious choice, and answer before anyone else does. Every rule in the Doctrine serves that one outcome.
- Calls over clicks
- Speed over polish
- Proof over promises
The Doctrine, by craft
Search and maps
How a business climbs the map and gets named in AI answers.
Reputation
How every review gets answered, in the owner's voice.
Calls and follow-up
How a call is answered, qualified and booked.
Ads
How a dollar is judged: by booked calls.
Design
How a page earns trust before anyone calls.
Client relationships
How we report: plainly, and before you ask.
Film
How a Seen Studio campaign is made and cut.
Mined from real work
Every rule starts as something that worked for a real client.
Confirmed by the founder
Meshia approves every rule before an operative follows it.
Tested in the field
Rules run on live campaigns, with a human checking the output.
Corrected live
When the market changes, the rule changes, and every operative gets it.
04How we work
The rules of the Division.
- 01Calls over clicks
Every dollar measured to a booked call, not a click or an impression.
- 02Speed over polish
A lead answered in seconds beats a perfect reply tomorrow.
- 03Proof over promises
We show the numbers, and we say when something isn't working.
- 04Systems over hustle
Search, software and operatives built as one system, not heroics.
- 05Owned, not rented
Your profile, domain, reviews and content stay in your name.
05The numbers
What the Division delivered.
For a luxury jeweler in under 90 days.
Luxury jeweler · NY Diamond DistrictWire after ChatGPT and Perplexity named our client.
Luxury jeweler · NY Diamond DistrictViews in under two months for a funeral home's short-form series.
Funeral home · North Miami Beach06What they say
In their words.
Meshia and her team helped us get more calls coming in from Google. Before working with CBM I honestly didn't know what was wrong or why other companies kept showing before us. She explained everything and fixed a lot of things we didn't even know was an issue. We have definitely seen a difference in the amount of calls and inquiries coming in. Very easy to work with and always responds.
Their team took my business to the next level. They increased my visibility and I started to get more bookings. I even closed a deal because someone found me through ChatGPT haha. These guys are amazing.
These guys are amazing! I run a med spa in Miami Beach and we were struggling to get calls. CBM agency helped to increase our presence online to the point that our phone is ringing off the hook.
I have been working with this company for the past two months. This company is a very honest company to work with. There was a lot of situations that this company bailed me out of with other companies that are not legit. I highly recommend this company for any type of work that you guys are doing online in reference to boosting your business and also referring your business. If you need further information, you can contact me directly. This company is best by far.
CBM helped me with my juicing business. Their ad strategy and campaign we produced increased sales by 10x. The team is very honest, reliable and trustworthy when it comes to understanding your business needs.
I had an excellent experience working with this team. Their customer service was exceptional, and they were consistently helpful throughout the entire process. They took the time to explain everything clearly—from their advertising approach to the marketing strategies they recommended—and ensured I understood each step. Their professionalism, expertise, and dedication truly stood out. I would highly recommend them to anyone seeking a team that genuinely cares about helping their business grow.
Great experience working with Meshia and her team. I was struggling to get more quality traffic and calls for my business, and they really helped improve that. Easy to work with, responsive, and professional.
I had an amazing experience with CBM Agency! Their customer service was exceptional from start to finish. The team was professional, responsive, knowledgeable, and genuinely invested in helping my business grow. With their assistance, I was able to improve my marketing strategy, gain more visibility on social media, increase engagement, and attract more clientele. They took the time to understand my business goals and provided guidance that helped me gain more traction and exposure. I highly recommend CBM Agency to any business owner looking to elevate their brand and reach a larger audience. Thank you for all of your support and dedication to my success!
I can't say enough about the incredible content marketing services provided by Meshia! Since working with her, my fitness business has seen a significant boost in online visibility, engagement, and client inquiries. She really took the time to understand my brand and vision and created a tailored strategy that not only improved my website's search rankings but also enhanced my social media presence. Her expertise in keyword optimization, blog content, and overall digital marketing has been a game-changer for my business. Thanks to her, I'm reaching more of my ideal clients and building a strong online community. If you're looking for someone who is knowledgeable, professional, and genuinely invested in your success, I highly recommend her services! Thank you sooooo much!!
Working with Meshia and her marketing team for my automotive business was one of the best choices I've made. They helped…
Stress free experience with knowledge staff and valuable feedback. Highly recommend!
07Next step
Put the Division on your phones.
Thirty minutes with Meshia. We search for your business the way your buyers do, show you exactly who's getting picked instead, and map how we take that spot back.
Curious first? Try the Visibility Audit → Your map rank and what AI says about you, in about four minutes.
THE DIVISION.
Your phones. Our operatives. 24/7. Human command. Every critical call.