Terms of Service

01Agreeing to these terms

These terms apply when you use cbmagencymiami.com or hire CBM Agency ("CBM," "we" or "us"). By using the site or our services, you agree to them. If you're agreeing for a business, you confirm you're allowed to sign for it.

If you sign a proposal, order or statement of work with us, it's part of these terms. If the two ever disagree, the signed proposal wins for that project.

02Our services

CBM helps service businesses get found and chosen on Google, Google Maps and AI search, and turn that attention into calls. Depending on what you choose, that can include:

• Monthly plans, such as Google Business Profile management, local SEO, AI search visibility, reviews, call tracking, an AI receptionist, follow-up and ads management.
• One-time projects, such as custom websites and custom software builds.
• Campaigns, such as Seen Studio films and ads for jewelers.

What's included in your work is what's listed in your plan, proposal or invoice. Anything outside that is extra, and we'll agree on it with you before we start.

03Your accounts and the access you give us

To do the work, we may need access to accounts like your Google Business Profile, website, domain, ad accounts, social media and CRM. You agree to give us that access and to keep your business information accurate and up to date.

We'll only use your access to do the work you hired us for. You're responsible for the accounts you own and for keeping your own passwords safe. Please tell us right away if something changes, like your hours, phone number, address or services, so your listings stay correct.

04Monthly plans, billing and cancellation

• Month to month. Our plans have no long-term contract unless your proposal says otherwise.
• Billed in advance. Plans are billed at the start of each billing period, by card or another method we agree on.
• Cancel any time. Email hey@cbmagencymiami.com. Your plan stays active until the end of the period you've paid for, then stops. We don't refund partial months.
• Prepaid plans. If you prepay for several months or a year, the refund terms in your proposal or invoice apply.
• Late payments. If a payment fails or is late, we may pause the work until it's paid. We'll tell you before we do.
• Price changes. We'll give you at least 30 days' notice before your price changes.

05Websites and other one-time projects

One-time projects are priced and paid on the schedule in your proposal or invoice. Each project includes the number of revision rounds listed in your plan. Extra revisions or new requests are quoted separately.

Timelines depend on getting what we need from you, like content, photos, logins and approvals. If those are delayed, the launch date moves too. If a project is cancelled after work has started, you pay for the work done up to that point.

06Ad spend and third-party costs

Ad budgets are paid by you, directly to the platform, like Google or Meta. They're separate from our fees. Some services also have third-party costs, like domains, phone numbers, text message fees or software. We'll tell you about them up front. Those costs aren't refundable by CBM.

07Results and what we can't control

We work hard to get you seen, trusted and called. But Google, Google Maps, ChatGPT and other AI tools, ad platforms and review sites are run by other companies. They change their rules and decide their own rankings and answers. So we can't guarantee a specific ranking, number of calls, leads, reviews or sales, or that a platform will approve, keep or restore your listing or account.

The results in our case studies are real, but every business, market and budget is different. They show what's possible, not a promise of what you'll get.

08Who owns what

• You own your business assets. Your Google Business Profile, domain, reviews, social accounts, ad accounts and the content we create for you belong to you, once the related invoices are paid.
• Websites. When the project is paid in full, you own your website's content and design. Third-party tools, themes, plugins and software used to build it stay under their own licenses.
• Seen Studio films and creative. When paid in full, you get the right to use the films and creative we make for you to market your business. Unless we agree otherwise in writing, we keep the underlying files and methods.
• Our tools stay ours. Our systems, templates, workflows, software, prompts, reports and know-how belong to CBM. Using our services doesn't transfer them to you.
• Showing our work. We will only name your business or share your results publicly with your permission.

09Your responsibilities

You confirm that everything you give us, like photos, logos, claims, offers and customer lists, is yours to use and is accurate. You're responsible for your own licenses, permits and industry rules.

If you ask us to call, text or email your customers, you confirm you have their permission to contact them that way. You agree not to use our services for anything illegal, misleading or spammy.

10Use of AI

We use AI tools in our work, including our AI receptionist, writing tools and creative production. People at CBM guide and review that work. You're responsible for approving anything published in your business's name, and for telling us if something isn't accurate so we can fix it.

11Confidentiality

We keep your private business information confidential, like your numbers, logins, customer lists and plans, and only use it to do your work. We ask you to do the same with our private pricing, methods and materials. This doesn't apply to information that's already public, or that the law requires someone to share.

12Using our website

You're welcome to read and share our content. Please don't copy our site, tools or content for commercial use without our written permission, try to break or overload the site, or use it to send spam. Our site links to other websites. We're not responsible for their content or how they work.

13Disclaimers

Our website and services are provided "as is" and "as available." To the fullest extent the law allows, we don't make promises beyond what's written in these terms and your proposal, including promises that the site will always be available or error-free.

14Limits on liability

To the fullest extent the law allows, CBM is not liable for indirect or follow-on losses, like lost profits, lost revenue, lost data or a platform suspending your account. Our total liability for any claim is limited to the fees you paid us in the three months before the claim. Some places don't allow these limits, so they may not all apply to you.

15Indemnity

If someone makes a claim against CBM because of content or materials you gave us, information you said was accurate, or your breaking the law or these terms, you agree to cover our reasonable costs of dealing with it, including legal fees.

16Ending our work together

Either of us can end the work as described above. We may also stop work right away if invoices go unpaid after notice, or if you use our services in a way that's illegal or harmful. When we stop, we'll hand back access to your accounts and make sure you keep everything you own. Sections about ownership, payment, confidentiality, liability and disputes still apply after we stop working together.

17Governing law and disputes

These terms are governed by the laws of the State of Florida. If there's ever a problem, please talk to us first. Most things can be fixed with a call. If we can't resolve it, any legal action will be handled in the courts of Miami-Dade County, Florida.

18The fine print

• Changes. We may update these terms. We'll change the date at the top, and tell clients by email about big changes. Using our services after a change means you accept it.
• Whole agreement. These terms, our Privacy Policy and your proposal are the full agreement between us.
• If one part fails. If a court says part of these terms can't be enforced, the rest still applies.
• No waiver. If we don't enforce a term right away, we can still enforce it later.
• Transfers. You can't transfer your agreement with us without our OK. We may transfer ours as part of a merger or sale of our business.
• Language. These terms are written in English, and the English version controls.

19Contact us

Questions about these terms? Reach out.

• Email: hey@cbmagencymiami.com
• Phone or WhatsApp: +1 (404) 751-6149
• Based in: Miami, Florida